magicjili Privacy Policy – How Your Personal Data Is Handled

When you register for an account on magicjili, we collect the personal information you provide directly, including your full name, date of birth, mobile number, and any payment details needed to process deposits and withdrawals. This information is required to verify your identity, comply with Philippine regulations, and ensure that only eligible players aged 21 and above can access the platform. We do not collect more information than is necessary for these purposes.

In addition to the details you submit during registration, we automatically collect certain technical data when you use the platform. This includes your device type, operating system, browser version, IP address, and session activity logs. These technical records help us detect unusual login patterns, prevent unauthorised access, and improve the overall performance of the platform for players across the Philippines.

If you contact our support team, we may retain a record of that communication, including the content of your messages and any attachments you send. This helps us resolve disputes accurately and maintain a consistent service history for your account. Support records are stored securely and are accessible only to authorised staff members who need them to assist you.

We may also collect information about how you interact with the platform — such as which games you play, how long your sessions last, and which features you use most frequently. This behavioural data is used in aggregate form to improve our product and tailor the experience for Filipino players. It is never used to make automated decisions that negatively affect your account without human review.

The primary purpose for collecting your personal information is to operate your account and deliver the services you have signed up for. This includes processing your deposits and withdrawals, verifying your identity when required, and communicating important account updates to you. Without this information, we would be unable to provide a safe and compliant gaming environment for players in the Philippines.

We use your contact details to send you transactional messages, such as deposit confirmations, withdrawal status updates, and security alerts. If you have opted in to marketing communications, we may also send you information about promotions, new features, or platform updates that we think may interest you. You can withdraw your consent to marketing messages at any time by contacting our support team or following the unsubscribe instructions in any message we send.

Your data is also used to fulfil our legal and regulatory obligations. As a platform operating in the Philippines, magicjili is required to maintain accurate records of player activity, verify the source of funds for large transactions, and cooperate with any lawful requests from regulatory or law enforcement authorities. We process this data only to the extent required by applicable law and retain it for no longer than necessary.

We may use aggregated, anonymised data derived from player activity to conduct internal research, improve our responsible gaming tools, and develop new features. This data cannot be used to identify any individual player and is never shared with third parties in a form that could be linked back to you. Our goal is to use data to make the platform better for everyone who plays on it.

magicjili does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Your data is shared only in the limited circumstances described in this section, and always with appropriate safeguards in place. We take our responsibility to protect your privacy seriously and hold all third parties who handle your data to the same standard.

We share your information with trusted service providers who help us operate the platform. These include payment processors who handle your GCash and other local payment transactions, identity verification providers who assist with KYC checks, and cloud infrastructure providers who host our platform securely. Each of these providers is bound by a data processing agreement and is permitted to use your information only for the specific purpose for which it was shared.

We may disclose your personal information to regulatory bodies, law enforcement agencies, or courts in the Philippines if we are required to do so by law or in response to a valid legal request. In such cases, we will disclose only the minimum information necessary to comply with the request. Where permitted by law, we will notify you of any such disclosure.

In the event that magicjili undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the new entity as part of that transaction. If this occurs, we will ensure that the receiving entity is bound by privacy obligations at least as protective as those set out in this policy. You will be notified of any such change in advance wherever it is practicable to do so.

We implement a range of technical and organisational measures to protect your personal information from unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission using industry-standard TLS protocols, secure storage with access controls limited to authorised personnel, and regular security audits of our systems and infrastructure. We continuously review and update our security practices to address emerging threats.

Your account is protected by a password that only you should know. We strongly encourage you to choose a strong, unique password and to avoid sharing your login credentials with anyone. If you suspect that your account has been accessed without your permission, please contact our support team immediately so that we can take prompt action to secure your account and investigate the incident.

While we take every reasonable precaution to protect your data, no system connected to the internet can be guaranteed to be completely secure. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable data protection laws. We will also take immediate steps to contain the breach and prevent further unauthorised access.

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. When your data is no longer needed, it is securely deleted or anonymised so that it can no longer be linked to you. If you would like to know more about our data retention practices, please contact our support team.

As a player based in the Philippines, you have a number of rights in relation to the personal data we hold about you. These rights are set out under the Data Privacy Act of 2012 and include the right to be informed about how your data is used, the right to access a copy of the data we hold about you, and the right to request corrections if any of your information is inaccurate or out of date.

You also have the right to request the deletion of your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose for which it was collected, or if you withdraw your consent and there is no other legal basis for processing. Please note that we may be required to retain certain data for legal or regulatory reasons even after you make a deletion request, and we will explain this to you if it applies.

If you wish to exercise any of your data rights, please contact our support team with your request. We will respond within a reasonable timeframe and will ask you to verify your identity before processing any request that involves access to or deletion of personal data. There is no charge for making a data rights request, and we will never penalise you for exercising your rights under applicable law.

• Right to access the personal data we hold about you.
• Right to correct inaccurate or incomplete information.
• Right to request deletion of your data where legally permitted.
• Right to object to or restrict certain types of data processing.
• Right to withdraw consent to marketing communications at any time.

magicjili uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience. Cookies are small text files stored on your device when you visit our site. They help us remember your preferences, keep you logged in during a session, and understand how players navigate the platform so that we can make it easier to use.

We use strictly necessary cookies that are essential for the platform to function — for example, cookies that maintain your login session and remember your language preference. We also use analytical cookies that help us understand aggregate usage patterns, such as which pages are visited most often and where players encounter difficulties. These analytical cookies do not identify you personally and are used only to improve the platform.

You can control or disable cookies through your browser settings at any time. Please be aware that disabling certain cookies may affect the functionality of the platform and prevent some features from working as intended. If you continue to use the magicjili platform without changing your cookie settings, we will assume that you are happy to receive cookies in accordance with this policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable laws in the Philippines. When we make changes, we will update the "Last updated" date at the top of this page and, where the changes are significant, we will notify you directly through your registered contact details. We encourage you to review this page periodically to stay informed about how we protect your data.

Your continued use of the magicjili platform after any changes to this Privacy Policy have been published constitutes your acceptance of the updated terms. If you do not agree with any changes, you should stop using the platform and contact our support team to discuss your account. We are committed to being transparent about how we handle your personal information and will always aim to give you adequate notice of any material changes.

If you have any questions about this Privacy Policy or about how magicjili handles your personal data, please visit our FAQ page for quick answers, or reach out to our support team directly. We are available around the clock to assist players in the Philippines and take all privacy enquiries seriously.