At magicjili, we believe that gaming should always be a source of fun and entertainment — never stress or financial pressure. This page outlines the tools, guidelines, and support resources available to every player in the Philippines so you can enjoy the platform safely and responsibly.
magicjili is committed to providing a safe, fair, and transparent gaming environment for all players in the Philippines. We recognise that while the vast majority of our players enjoy gaming as a leisure activity, a small number may develop habits that are no longer healthy or sustainable. Our responsible gaming programme is designed to give every player the information and tools they need to stay in control at all times.
We follow the guidelines set by Philippine gaming regulators and take our duty of care seriously. Our platform is strictly for players aged 21 and above, and we use identity verification to enforce this requirement. We also trainour support team to identify signs of problem gambling and to respond with empathy and practical assistance. If you ever feel that your gaming is becoming a concern, we encourage you to reach out to us immediately — we are here to help, not to judge.
Responsible gaming is not just a policy statement for us — it is built into the way the platform works. From account-level spending controls to voluntary self-exclusion, every tool we offer is designed to put you in the driver's seat. We regularly review and improve these features based on player feedback and the latest research on safer gambling practices.
Set daily, weekly, or monthly deposit caps directly from your account settings to keep spending within your personal budget.
Receive automatic reminders when you have been playing for an extended period, helping you take regular breaks and stay refreshed.
Take a short break from the platform for 24 hours, 7 days, or 30 days without permanently closing your account.
Request a longer-term or permanent self-exclusion at any time by contacting our support team — no questions asked, no waiting period.
Problem gambling can affect anyone. Knowing the early signs makes it easier to take action before things escalate.
You are never alone. These resources are available to anyone in the Philippines who needs guidance or support around gambling-related concerns.
Our in-house support team is available around the clock to assist with account controls, self-exclusion requests, and responsible gaming queries. Contact us any time through the platform.
The National Center for Mental Health in the Philippines operates a 24/7 crisis hotline at 1553. If gaming-related stress is affecting your mental health, please do not hesitate to call.
Gamblers Anonymous offers free peer support meetings for individuals and families affected by problem gambling across the Philippines. Their community-based approach has helped thousands of Filipinos regain control.
Our team is ready to assist you with any responsible gaming concern. You can also visit our FAQ page for quick answers, or log in to manage your account limits directly.